Boost your Business through Mystery Shopping.

UAE / Saudi Arabia / Qatar / Kuwait / Bahrain / Jordan / Oman / Iraq / Lebanon

Increase sales
Improve quality of Service
Improve Company Brand Value
Locate Potential Business Hazards
Gather Evidence of Trouble
Help with Decision Making… and many more…

Unlock the power of exceptional customer service with our Mystery Shopping services. Elevate your customer experience and boost sales as we work together to enhance your standards. At SISA Marketing, we specialize in evaluating and refining customer service across various sectors, including retail, food and beverage, hospitals, airports and more. Let us guide you toward a customer-centric approach that drives success.

Learn more about Mystery Shopping

Who We Are

Established in June 2012 and based in Dubai, SISA Marketing has rapidly established itself as one of the leading Mystery Shopping Service Providers in the UAE market and other GCC countries.

Our success comes from our unique value proposition: comprising of our range of quality, smart Business-to-Business consultancy services, customer experience development plans and bespoke business insight tools and solutions; and our passion & commitment to assist organizations in achieving their standards, goals & aspirations.

Mystery Shopping

With a large, diverse, highly trained & experienced network of mystery shoppers in GCC, our flagship service stands as a testament to unparalleled expertise and exceptional performance.

Web Service

Let’s talk tech! We’re able to offer cost-effective & attractive websites: creating compelling content & distinctive designs that make you stand out from the crowd.

Soft Skill Training

Softly does it! We offer a comprehensive range of relevant, results-driven Soft Skills courses delivered by our team of talented trainers, ensuring excellence in professional development.
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SMS Gateway

Let your customers and clients “get the message” with SMS Gateway services at the best rate in the market.

Client Testimonials

We have been using SISA Marketing’s mystery shopping services for over a year now, and the results have been outstanding. Working with them has been a game-changer for our restaurants. Their mystery shopping services provide us with invaluable insights into our guests’ experiences. Their attention to detail and commitment to excellence are truly commendable. The detailed reports and actionable recommendations they provide us help us to make significant improvements. The reports are not only insightful but also presented in a way that makes it easy for us to implement improvements. We highly recommend their mystery shopping services to any restaurant looking to enhance their guest experience.

H.R and Training Director - Gastronaut

Uchenna Okpara Izuagba

We were looking for a marketing company and SISA Marketing more than delivered. They took the time to understand who we are as a company and gave us a few amazing marketing plans to choose from. They managed our mystery shopping activation, which saw an immediate increase in our customer service satisfaction.

Fiona Maffeo

Regional Training Manager - Time Square LLC

SISA's dedication and reliability have been instrumental in our operations. Your commitment to quality and timely deliveries have truly made a difference. The main USP's of SISA for us were:
Impartial evaluations of customer experiences, offering unbiased insights into service quality and customer interactions.
Highlight areas for improvement, helping us enhance the customer journey services
Providing factual and quantifiable data used to make informed action plans
Overall, SISA played a crucial role in enhancing our customer satisfaction, improving service quality, and refining operational efficiency for our businesses across various Emirates in the UAE.

Vidya Mudaliar

Training Manager- Jordana Restaurants LLC - PizzaExpress