Mystery shopping is one of the most effective marketing tools, allowing business owners and managers to measure the quality of their service as well as staff compliance with organizational regulations and standards.
At SISA Marketing, we are dedicated to assist our clients to protect their brand and improve its image by enhancing their service levels. We do this by monitoring and analyzing staff commitment and in return outlining areas of improvement and training needs.
The SERVICE we offer helps our clients improve their customer experience and Increase customer loyalty which leads to an increase in sales and allows them to compete more effectively.
SISA Marketing has been successfully running several mystery shopping programs in both the UAE and the wider MENA region. Our clients include well-known brands from different market sectors including Food and Beverage, Tourism & Leisure Outlets, Retail Stores, Beauty Spas, Medical Institutions as well as Finance & Banking.
A one size fits all approach is disadvantageous to the program success, therefore we take each client’s standards and goals into consideration for true success and we design your solutions to be as unique as your business model.
We have a solid network of over 500 independent contractors within the UAE and another 500 across the Middle East. Our mystery shoppers come from different backgrounds and are highly qualified, well experienced and trained to provide high quality detailed information.
Our smart web application has been developed by our in-house web developers, allowing customization to our clients’ needs and requirements and serving as a responsive and efficient platform.