Are you a vehicle repairer, retailer or main Dealership? Want to keep your business in “pole position”? It’s not only the vehicles you deal with that benefit from regular service and tuning: your business can too. With competition fierce and consumers becoming increasingly informed in what’s available in terms of deals, products and services, it makes sense to repair any aspects of your customer proposition that need upgrading. Statistics show that many customers simply go elsewhere rather than share their views on a poor sales or service experience. Mystery Shopping can test your business to highlight areas of improvement as well as showcasing your service superstars!
And why not go a step further and think about exit surveys: post sales or service surveys that ask your customers to rate their experience can give great insight to put you firmly back on the road to success.