Soft Skills Training

Our Customer Service Soft Skills Training programs are suitable for professional organizations that aim to create a substantial influence to their company’s image.

The training provided by SISA helps participants to exceed customers’ expectations through teaching them how to consistently go that extra mile. 

We make the most of the training sessions and apply effective training methods such as role-plays and group activities; these techniques are excellent ways to deliver number of benefits for employees, management and also support people.

Our specialized soft skills training program will help your staff to:

  • Have the right skills to deliver exceptional customer service
  • Research and Plan to constantly improve customer service
  • Learn how to give the voice of the customer the necessary precedence
  • Improve essential communication skills to deliver exceptional customer service and uncover the customer’s true needs by communicating and listening effectively
  • Understanding the value of internal customers
  • Converting prospects to customers through good sales techniques
  • Converting new customers to loyal customers by providing exceptional customer service

How Soft Skills Training Can Benefit Any Business

  • Improve customer service
  • Increase sales
  • Improve employee retention

Additionally, soft skills improve knowledge retention and equip employees to take ownership of their personal development.

Top Soft Skills That Will Improve Your Employees’ Performance

Let’s take a look at the specific skills you should consider training your employees in.

  • Leadership
  • Communication
  • Teamwork
  • Time management
  • Problem-solving
  • Critical thinking

Our Training Topics

  • Customer Service Excellence protocols & ideologies
  • Understanding the Needs of Customers
  • Customer service and food handling etiquette
  • Team Work principles, values and philosophies
  • Phone handling etiquette
  • Leadership skills (coaching, mentoring, delegating, directing and providing feedback)
  • Problem-solving fundamentals & negotiation skills.
  • Managing Customer Expectations
  • Handling Customer Complaints and dissatisfied customers
  • Building Rapport & Showing Empathy
  • First Impressions
  • Communication Skills
  • Maintaining loyal customers
  • Time management skills
  • Stress management techniques
  • Assertiveness
  • Professional image